YaCall Solutions

 
24 hours a day, 7 days a week
US Office:4880 Broadway New York, NY 10034
Production Office:C/ Manganagua 7, Santo Domingo
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IMPROVE

Business
Solutions

We work side by side with you to diagnose, structure and execute strategies to improve the user's journey as well as your business processes.
Collection
Balancing customer relationships and debt collections can feel like a high-wire act. Fortunately, our data-driven insights can help you proactively identify accounts in danger of becoming delinquent, and know where to initiate positive customer contact before the situation deteriorates for the customer and your accounts receivables department. YaCall is PCI- and FDCPA-compliant solutions and proprietary technology—in conjunction with more than 6 years of continuous financial and debt recovery solutions experience.
Fraud
Fraud and identity theft can impact anyone, and can not only compromise your customers’ ability to pay, but also your brand’s reputation. YaCall offers cost-effective fraud prevention call center solutions and proven investigative technologies that minimize losses, prevent chargebacks and protect the identities of your customers stopping fraudulent transactions before they occur.
Back Office
Improving the efficiency of your back-office operations can reduce costs, strengthen compliance and improve the customer experience. YaCall can help you integrate multiple systems into a single, easy-to-use interface; giving you a holistic view of the customer and helping you identify opportunities to accelerate business performance.
Data and Document Management and Assurance
Our powerful Digital Documentation Services scan, index, manage and store documents and data embedded in both physical and digital formats. Improving the cost of operations while keeping customer service levels high.
Consumer and Auto Loan Servicing Solutions
Our consumer and auto loan servicing solutions improve the entire lending lifecycle, maximize customer relationships, and enhance marketing programs and more.
End-User Engagement Services
We leverage our expertise in analytics and automation to make each of your transactions personal and secure.
Quality Assurance
We use systematic processes or activities to ensure that an organization is providing the best possible product or service to customers. QA focuses on improving the processes to deliver Quality Services to the customer.
Follow Up
We help align your organization with your customer's needs. Our mandate relies in placing client and service quality at the center, in return a sale is the direct result of having developed a comprehensive customer experience and relationship.
Survey
Our proposal is discover how customers react to their marketing efforts or how voters feel about issues and candidates. Since most proper survey strategies requires very specific data in a tight time frame, we work in that way to get the best results.
GROWTH

Marketing and
Sales

At YaCall, we plan and execute campaigns that will make an impact. We know that your business is unique, and we love a new challenges. Let's make it happen together.
Inbound Marketing
Attract potential customers through relevant content marketing and non-invasive valuable perspectives and experiences.
Outbond Marketing
We optimize and implement effective marketing campaigns by creating strategies that maximize your sales through online and offline.
Lead Generation
Our automated lead generation gather relevant information on each lead making it easier to identify qualified leads, and provide crucial profiling details that can be used to create more customized lead nurturing content.
Telemarketing
We ensure the use of the modern technology in the outbound/inbound calling process to accomplish the best result for our clients. High-quality tools and equipment for the smoother functioning of the call and telemarketing activities without a hitch. Includes a host of services, especially, customized to suit the requirement of our clients and consumers. Outstanding technical support with online assistance is the benchmark for all our services.
Social Media Management
We contribute to achieving your company's objectives by creating and curating content that increase your presence in social media networks.
HUMANIZE

Customer Experience
Services

We approach problems from the perspective of users, identifying opportunities for improvement all the time and creating innovative solutions that will last over time.
Customer service
Our attentive staff will provide you with the service you expect - all at rates to fit any budget. We offer the best support for your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you.
Chat Support
A comprehensive chat provides personalized customer service for various technical as well as non-technical products and services. Our highly trained live chat operators proactively greet every customer and provide them with every possible support required.
Customer Retention
Retention measures the frequency in which an existing customer continues to do business with the company, and that is our goal with the best staff of agents qualified ro reduce the number of customer defections. The goal of our customer retention programs is to help companies retain as many customers as possible, often through customer loyalty and brand loyalty initiatives.
Welcome call
This service helps to create a foundation for a lasting relationship with customers. Reach out and thank them for their business. In addition to make sure you've delivered on promises and met expectations. And the most important thing: Handle any queries then and there.
WHO WE ARE?YACALL TELECOM
We’re a service company that create great experiences for customers—online, on the phone and through social media. We work from acquisition and sales to customer care, offering a suite of world-class customer experience services and technology—including customer relationship management and back office support.
OUR LOCATIONSWhere to find us?
https://www.yacalltelecom.com/wp-content/uploads/2019/12/img-footer-map13.png
OUR SOCIAL NETWORKSFollow us
Let's be in touch!
AVANTAGEYACALL TELECOM
We’re a service company that create great experiences for customers—online, on the phone and through social media. We work from acquisition and sales to customer care, offering a suite of world-class customer experience services and technology—including customer relationship management and back office support.
OUR LOCATIONSWhere to find us?
https://www.yacalltelecom.com/wp-content/uploads/2019/12/img-footer-map13.png
GET IN TOUCHFollow us
Let's be in touch!

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Copyright by YaCall. All rights reserved.

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